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FAQ • Frequently Asked Questions for LPG Gas
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How do I order LPG?
New Customers can click here to Open New Account Online or call 0800 435 427.
Existing customers can Order Online, call 0800 435 427 for automated phone orders or for a friendly customer service representative.
Are there any special offers for new customers?
Yes, Elgas offers a Welcome Package that includes $100 worth of gas account credits. It is available to new customers and to existing residential customers who are not currently covered by a supply agreement.
Does Elgas offer online transactions?
You can access our Online Services that allows you to source your up-to-date account information, order gas and make online payments, check delivery dates, leave special delivery instructions and more. No special password required for residential customers. Just enter your customer number and surname and you are ready to go!
What options do I have for paying my Elgas invoices?
Get details on convenient options including Direct Debit, Online, Pay-By-Phone, Pay-By-Mail or pay in person at your local branch. It's your choice!
Do you have any special programs for friends or relatives?
Yes, we have a Refer-A-Friend program that rewards both you and your friend when they choose Elgas as their LPG supplier.
How is my home LPG delivered?
Elgas has two methods of delivering LPG to your home:
1. EasyGas™: Exclusive to Elgas, EasyGas involves delivery via state of the art tankers, which refill your cylinders on site. You won't have to remember to order LPG and there's no more replacement of cylinders. Elgas monitors your usage and schedules regular tanker deliveries to suit your needs.
2. Exchange: In cases where we are unable to deliver via tanker, we deliver cylinders to your home. Ideally, with two cylinders connected, we're able to replace one, when empty, ensuring you always have enough supply.
Please click here for more detailed explanations of Your LPG Supply Options
What is the difference between LPG and natural gas?
They are similar in terms of usage. However, LPG produces greater heat due to its higher calorific value.
Can I use LPG in natural gas appliances or vice-versa?
No. Each type of gas requires different amounts of oxygen to burn properly, so different burners are needed in the appliances. All gas installations and conversions must be carried out by a licensed gasfitter.
Is LPG used to fuel motor vehicles?
Yes, but it's a different blend of Propane and Butane commonly known as LPG Autogas, so it's not compatible with other gas appliances.
Why is the price of LPG Autogas lower than my LPG for my home?
It's a slightly different type of gas with a higher percentage mix of butane. But the pricing is mainly based on the volume used. Service stations purchase their LPG in large volumes, storing up to 65,000 litres at a time and refilling frequently.
Is LPG the gas used in barbecues?
Yes. It's also used in space heaters, water heating systems, cookers and other applications.
Why does the price of LPG vary from time to time?
The price of LPG varies on a monthly basis based on a range of international and local market factors.
Is LPG dangerous?
If used and handled in accordance with prescribed procedures LPG is safe. As with electricity, natural gas, petroleum and other household chemicals, care should always be taken when using LPG. Elgas has established an unrivalled reputation for safety, from regular compliance checks of your cylinders to the comprehensive safety and maintenance schedule of our tankers.
How environmentally sensitive is LPG?
LPG occurs naturally, or is produced as a by-product of oil refining. On a unit energy basis, it produces less carbon dioxide than that emitted from coal-fired power stations, oil or wood fuels. Carbon dioxide is a major contributor to global warming. In Autogas, LPG produces less carbon monoxide and hydrocarbons than petrol engines, which helps to address health and smog issues.
Where is Elgas LPG available?
We supply LPG to most parts of mainland New Zealand (north and south islands) through strategically located depots and Customer Service Centres that provide localised service.
How do I connect to Elgas LPG or get more information?
Simply ring your local Elgas branch on 0800 435 427 or click here to send an Online Enquiry.
What should we do if we are moving?
If you're moving why don't you take us with you?
You know and love all the benefits of gas, so keep enjoying it with a housewarming present from Elgas...
So give us a call 7 days before you leave, and we'll get you connected before the boxes are unpacked!
What is LPG?
LPG stands for Liquefied Petroleum Gas, which is a generic term for a mixture of Propane and Butane gases. When stored under pressure, they become a liquid in much less space, making LPG easy to transport.
How do I connect to Elgas LPG or get more information?
Simply ring your local Elgas branch on 0800 435 427 or click here to send an Online Enquiry.
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